Shaping the Future of Customer Experience with AI

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AI innovation at Akkodis is accelerating rapidly. For Jessica, Consultant at Akkodis in Melbourne, Australia, that momentum is tangible every day. Her work focuses on transforming customer experience through practical, scalable AI solutions that deliver real impact for clients.

Innovation That Transforms Customer Experiences

Recently, Jessica and her team delivered a Microsoft-powered contact center designed to fundamentally improve how a client connects with customers.

By integrating voice, chat and digital channels into one intelligent platform, the solution simplified operations and increased productivity. Instead of navigating fragmented systems, the client now benefits from a unified environment that enhances both employee workflows and customer journeys.

By integrating voice, chat and digital channels into one intelligent platform, the solution simplified operations and increased productivity

AI innovation at Akkodis is accelerating faster than ever. It’s inspiring to be part of a company that doesn’t just follow trends, we shape what’s next.

The result is a seamless, scalable solution built to meet evolving customer expectations.

Built-In AI Driving Smarter Decisions

At the core of the solution is embedded AI intelligence. The system routes calls intelligently, delivers real-time insights and enables sentiment analysis, empowering teams to respond faster and more effectively.

What was once a traditional support function has evolved into an insight-driven operation. Data now informs decisions in real time, improving resolution speed and enhancing overall customer satisfaction.

AI becomes more than automation—it becomes a strategic enabler of better outcomes.

From Contact Center to Scalable Growth Model

For the client, this transformation goes beyond operational efficiency. The AI-powered contact center provides a scalable and cost-effective model that strengthens customer loyalty and supports long-term growth.

By combining intelligent automation with human expertise, the platform adapts to changing business needs while maintaining a strong customer focus. It demonstrates how thoughtful AI implementation unlocks both productivity and measurable value.

Starting with the Right Question

At Akkodis, every engagement begins with a clear objective:

How can we make our client systems truly work for them?

This question guides each phase—from design through deployment. Technology serves business goals, ensuring practical outcomes rather than theoretical innovation.

It’s an incredible time to be working in AI and we’re just getting started.

Building the Future of AI-Driven Innovation

Jessica’s experience highlights what it means to work at Akkodis: collaborating across disciplines, applying advanced AI technologies, and delivering meaningful solutions that create measurable impact.

The result is purposeful work, real-world transformation and the opportunity to shape the future of customer experience technology today.

Ready to Shape What’s Next?

If you’re inspired by the idea of working on AI-driven solutions that create tangible impact for clients, explore open opportunities at Akkodis and discover how you can help build the future of digital innovation.

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