AI-Powered IT Ops Boost Efficiency for Global Discrete Manufacturer
200+
business-critical applications supported
business-critical applications supported
24/7
Follow the Sun and Self-Service models
35%
reduction in Incident Resolution Time
reduction in Incident Resolution Time
25%
time-savings achieved in development efforts
Results
Akkodis transformed our client’s IT landscape into a streamlined, future-ready operation. Incident resolution times dropped by 30–40%, and development efforts were reduced by up to 30% through GenAI tools. Our client is set to achieve a 20% cost reduction by Year 2 through vendor consolidation and automation. End-user satisfaction improved with 24/7 AI support, self-service portals, and faster service delivery—all enabled by a scalable global model with consistent SLAs across regions, positioning the client for long-term success.
