Akkodis Delivers Cost Efficiencies in EE’s Service Desk Operations Management

Business Challenges

Having to decrease the number and cost of OPEX contractors, specifically within the Technical Operations Center, EE was in danger of losing resources across the organization if an alternative resourcing solution was not found. 

Our Solution

Through Akkodis’ Employed Consultant Model, our team created a deliverables-based contract for the managed service provision of the service desk for EE. The contract was linked to the performance and outputs of the Akkodis consultants, and focused on cost, quality, and the removal of management responsibilities from EE. Under the managed service, Akkodis became responsible for measuring the Akkodis consultants’ performance against agreed SLAs whilst carrying out the recruitment, on-boarding, HR and welfare management of the Akkodis consultants.

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