Life Sciences & Healthcare Group Advances Customer Experience with Salesforce Service Cloud from Akkodis

Business Challenges


The client needed to optimize its operational processes, manage market data, and improve consumer relations. As the client operates internationally, this transformation was required to be completed seamlessly across geographies. The client wanted a technology solution to optimize its customer service and operations teams.

Akkodis is a highly recognized Salesforce provider in the Life Sciences & Healthcare industry. We combine our expertise in Salesforce solutions with our Life Sciences & Healthcare professionals to develop the best solution for the client. It needed our guidance throughout the journey of selecting the most appropriate technologies and experts for the implementation of the solution. Akkodis proved itself to be the most qualified partner in understanding both the industry needs and technical requirements.

Our Solution

The French dermo-cosmetics organization was searching for an efficient way to create synergies throughout its service operations. The client wanted a solution that fits into its existing infrastructure and optimizes the workflows and case management processes. The solution’s purpose was to connect the operations teams and accommodates all employees. The Akkodis team orchestrated the full life cycle of the project.

Our Consulting team initiated the project by providing detailed information about the available options. The client was able to make an informed decision and chose the Salesforce Service Cloud as the best fit for the organization.

Akkodis’ experts designed an implementation plan complying with various stakeholder groups and business constraints. We carried out the plan together with the client by piloting the deployment of the Salesforce Service Cloud-based solution. Our team integrated it into the internal systems in carefully scheduled phases not to disrupt the daily activities of the operational teams.

Akkodis’ services for the client continue with managing the cloud application's life cycle and implementing various adjustments and modifications where needed.

Industry: Life Sciences & Healthcare

Technologies used: Salesforce Service Cloud

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