Technical Publications & Support Services Jobs

Creating clear and accessible documentation to enhance user experience and ensure success in an ever changing technical landscape

What you’ll do

Through effective project management and team collaboration, we create materials that help users understand each of our products, as well as contribute to essential training for peers across departments. By delivering engaging guides, manuals, and online systems through our documentation management process, our people have the satisfaction of seeing the impact of their work firsthand.

 

Staying up to date with the latest technologies and best practices while harnessing our knowledge management skills allows us to consistently provide efficient and excellent service. With our team’s unique blend of writing and editing skills, ability to communicate technical concepts to end-users, and talent for creating clear and concise technical documentation with the aid of tools like Confluence, SharePoint, JIRA, Git, and Drupal, we streamline even the most technical processes – driving smarter business decisions.

We bridge the gap between technical information and the end-user. From creating and maintaining technical documentation and designing visual aids, to providing training and troubleshooting technical issues, our expertise makes complex ideas simple. Each member of our team is integral to our document control and product development processes, ensuring everything we deliver is user-friendly and accessible to all.

Other Expertise

Explore the Areas of Expertise to find the one that best aligns with your skills and professional goals.