Transforming IT Operations: Rehlko’s Journey to a Digitally Mature Enterprise

Rehlko, following its divestiture from Kohler Co., faced the formidable challenge of building an entirely new IT organization from the ground up. They needed scalable operations that could support a global workforce, guarantee business continuity, and align with digital-native expectations. Traditional managed services lacked the agility, automation, and intelligence required, leading Rehlko to partner with Akkodis in designing a next-generation IT operations framework.

The Challenge: Building Scalable IT Operations

Rehlko faced the urgent challenge of rapidly establishing modern IT operations that could support a global user base while ensuring business continuity, resilience, and scalability. For an enterprise navigating a competitive digital landscape, these capabilities were critical to sustaining performance and meeting customer expectations across regions.

However, traditional IT service models were no longer sufficient. They lacked the automation, AI-driven insights, predictive analytics, and operational agility required to keep pace with digital-native enterprises. Without intelligent workflows and adaptive infrastructure, legacy systems created inefficiencies, delays, and rising operational costs.

Rehlko faced the urgent challenge of rapidly establishing modern IT operations that could support a global user base while ensuring business continuity, resilience, and scalability.

To overcome these limitations, Rehlko required a digital-first, intelligent IT operations strategy—one designed to evolve with business needs, leverage AI-powered automation, and drive long-term operational maturity.

The Solution: AI-Powered IT Operations Platform

Akkodis designed and implemented a next-generation managed services framework centered on an AI-powered IT operations platform. This solution integrates multilingual, omnichannel Level 1 support, powered by natural language processing and intent recognition.

As technology leaders, we are no longer just curating tools. We are building environments where talent, technology and strategy are aligned by design, not just by intent.

– Jaime Mafla, Chief Technology Officer, Rehlko

The platform also enables intelligent knowledge management through automated content ingestion and retrieval, supporting seamless onboarding and transition processes.

The Outcome: Driving Toward Digital Maturity

The AI-driven platform now provides real-time, contextual assistance to global users across multiple languages and channels, ensuring seamless support and enhanced accessibility worldwide. By automating key processes, it significantly reduces response times and lowers operational overhead, allowing IT teams to focus on higher-value tasks.

In addition, the platform accelerates operational onboarding and knowledge transfer, enabling smooth transitions and strengthening business continuity post-divestiture. As automation modules continue to expand, Rehlko anticipates measurable improvements in mean time to recovery (MTTR), overall operational efficiency, and end-user satisfaction.

This evolution positions Rehlko as a digitally mature, AI-enabled enterprise advancing toward a closed-loop, self-healing IT environment that is resilient, scalable, and future-ready.

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